President and CEO, National Lutheran Communities & Services
Cyndi Walters was named president and chief executive officer (CEO) of National Lutheran Communities and Services (NLCS) in May 2021, assuming the position full time in August 2021. Prior to this role, she served as chief operating officer (COO) since 2016.
Cyndi has served at NLCS in varying capacities for nine years; first as a consultant before joining as chief operating officer in 2016. Cumulatively, Walters has over 30 years of experience in the senior living industry including a strong background in strategically growing and diversifying the organization and an enhanced focus on operating as a senior-living system and leveraging its benefits and efficiencies. Prior to joining NLCS, she provided project management and advisory services to senior living organizations through Walters Advisors, LLC. She has also served in a leadership role at Presbyterian Senior Living in Dillsburg, Pennsylvania, and during her 19 years at KPMG (a global network of professional firms providing audit, tax and advisory services), spent significant time as a partner and leader of their National Senior Living Advisory Practice.
As president and CEO, Cyndi’s focus is strategically growing and furthering NLCS’ mission to honor, inspire and support choice and opportunity in partnership with older adults. Cyndi is an advocate for “aging with choice,” which means supporting older adults in making their own choices in aging, whether it means moving to a senior living community or bringing in supportive services to their home. She is also an advocate for team members across the organization and leads a team dedicated to ensuring NLCS remains a Great Place to Work® and an employer of choice for those who have a heart to serve older adults.
Cyndi is a native of the Harrisburg, Pennsylvania area and holds a Bachelor’s of Science degree from York College of Pennsylvania.
Rusty joined The Village at Augsburg in December 2020, and brings with him over 25 years of experience in senior living. Rusty has worked in health care operations in varying capacities, including in other executive director roles and serving as a surveyor consultant. Before coming to Augsburg, he served at a similar organization with nationally renowned services for individuals with neurocognitive disorders. Rusty has a passion for top-notch customer service and inspires the team at Augsburg to do the same.
John serves in the role of Healthcare Administrator at The Village at Augsburg. As a Licensed Nursing Home Administrator with a background in recreational therapy, John brings more than 20 years of experience in health care to his current position. Originally from a small town outside of Pittsburg, PA, John moved to Maryland in 2001, where he has lived ever since. As Healthcare Administrator, John truly enjoys doing his part in improving the quality of life of residents.
Director of Nursing
Henry joined The Village at Augsburg in September 2021, and brings with him 20 years of nursing experience, including 13 years of long-term care leadership experience. He has a passion for building relationships with residents, families and team members. Henry received a bachelor’s of science in nursing from Stevenson University. Originally from Chambersburg, Pennsylvania Henry has resided in Harford County, Maryland for 25 years. In his leisure time he enjoys camping with his family, hiking and reading.
Assisted Living Manager
In October of 2020 Cathy joined Augsburg as the Assisted Living Manager. Cathy brings over 30 years of experience in senior care, including several clinical lead positions. Cathy’s work philosophy is a perfect fit for Augsburg. “Daily I strive and encourage my team to provide the best individualized care to each resident. My goal for the assisted living is to make each day the very best it can be for each and every resident and team member.”
As the Sales Director, Suzanne takes an active role in developing and leading her team to reach goals. With over 20 years of experience in publishing, communications, marketing, and senior living, Suzanne thrives on challenges and building relationships within the Baltimore metro community. Her love of working with older adults developed out of growing up in a multi-generational household, and she carries that same respect and compassion forward today at The Village at Augsburg. Her passion for this field comes across in her enthusiasm and work ethic: “It never feels like a job when you love what you do!”. A lover of the great outdoors, Suzanne enjoys retreating to the Adirondack Mountains with her husband and golden retriever.
Carrie Frazier joins The Village at Augsburg with more than 15 years of experience in customer service, account management, program coordination, and quality assurance experience. Ms. Frazier has worked closely with safety-sensitive employers, third party administrators, and employee assistance programs, building partnerships to meet program census goals and ensure regulatory and policy compliance. She strives to offer exceptional service during the admissions process as well as develop personal relationships with area hospitals and referral partners. Ms. Frazier holds a MS in clinical psychology from Loyola. Ms. Frazier is passionate about serving others, and enjoys hiking in her spare time.
Independent Living Manager
Tina is proud to serve in the role of Independent Living Manager at The Village at Augsburg. She has extensive experience in food service environments, including front and back of the house and hospitality management. As the Food and Beverage Manager at Augsburg for many years, it was an easy jump to her current position. Tina's desire and commitment to the ultimate customer and resident experience is marked by her creativity and pragmatic approach to projects and programming. She serves on a variety of committees and enjoys watching team members and residents learn and grow. In her spare time, she enjoys exploring the East Coast, kayaking, bike riding, or just taking a walk on a new trail. She also enjoys cooking new recipes and exploring spice combinations.
Zach joined Augsburg in March of 2021. He has over seven years of experience in philanthropy at Goucher College, Catholic Relief Services and Frostburg State University. Throughout his career, he has gained experience in building annual giving & planned giving programs, creating helpful communications and making meaningful connections with donors. A local Baltimore County resident, he is a lifelong Orioles fan and loves to visit the Maryland Zoo, National Aquarium, and Fort McHenry. Zach is excited to join us as our Philanthropy Director to continue growing the support of Augsburg.
Talent and Culture Director
Vanessa brings 10 years of experience in human resources and over 20 years of customer relationship experience to The Village at Augsburg. Her passions for people, professional development, public speaking, and diversity are what led her to her current role with The Village at Augsburg. Vanessa received her Bachelors of Arts in public relations from SUNY Oswego and her Masters of Arts in human resources management from Framingham State University. Vanessa enjoys getting involved in the greater community. She has served on boards, volunteered and collaborated with her peers to create spaces for millennial minority professionals to connect. In Vanessa’s free time, she loves to explore her creative and active sides through acting in community theatre, photography, running and yoga. Vanessa believes that all things are possible and brings that motto to the Augsburg team: “Life is a journey, and if you use your time wisely, you can do it all.”
Rev. Dr. Eric T. Campbell
Chaplain Campbell looks forward to working with Augsburg residents. He has a passion for connecting and forging relationships with other churches and faith leaders in the community. For nearly 35 years he has served as parish pastor of congregations in five states, an executive at the headquarters of the Evangelical Lutheran Church in America (ELCA), as a contract Chaplain for Veteran Affairs Hospitals in Tuskegee, Alabama and Dayton, Ohio, and as an assistant to the Bishop in Maryland, Delaware/Maryland Synod.
Rev. Dr. Campbell has asserted the position with Augsburg as a “…call from God. I look forward to revitalizing the hope, compassion and sense of purpose among all the residents. Alone, however, I cannot effectuate God’s purpose while on this journey but with your partnership lives will be renewed among some of our most vulnerable and honored citizens.”
Rob is local to the Baltimore area. He has over 30 years of experience in the hospitality industry, with more than 25 years of experience in senior living communities. Rob previously worked with many of our team members at other locations. The residents have enjoyed his lively “Chef Center Stage” cooking demonstrations each month.